Front Line Manager - Insurance - Life
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities : Lead end-to-end service delivery for Life Insurance operations, including new business processing, underwriting support, policy servicing, claims, and customer service. Collaborate with client stakeholders to understand business objectives, regulatory requirements, and service expectations, ensuring alignment across delivery teams. Drive operational excellence through process standardization, automation, and continuous improvement initiatives across the life insurance value chain. Monitor key performance indicators (KPIs) such as turnaround time, accuracy, customer satisfaction, and compliance, and implement corrective actions as needed. Ensure adherence to regulatory and compliance standards, including data privacy, anti-money laundering (AML), and Know Your Customer (KYC) requirements. Partner with transformation, analytics, and digital teams to implement innovative solutions that enhance customer experience and operational efficiency. Manage escalations and complex case handling, ensuring timely resolution and effective communication with clients and internal stakeholders. Foster a high-performance culture by mentoring team members, driving capability development, and promoting best practices in life insurance operations. Support business growth by identifying upsell and cross-sell opportunities, contributing to solution design, and participating in client presentations and reviews. Ensure audit readiness and maintain robust documentation and governance practices across all operational processes.
Qualifications
Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics
Certifications
Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA), Personal General Insurance (PGI) - Singapore College of InsuranceSingapore College of Insurance
Required Skills
Critical Thinking, Life Insurance, Process Standardization, Project Management, Quality Assurance (QA)
Language
English (Required)
Language Proficiency -
Upper Intermediate - B2
Additional Job Location -
Job Type
Regular
Master Skill List -
Insurance - Life
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
