Process Coordinator (FMS) Role Overview
The Process Coordinator plays a critical role in ensuring the smooth execution of the organization's Facility Management System (FMS) processes. Acting as the operational backbone, this role is responsible for monitoring process adherence, driving timely follow-ups, resolving operational challenges, and maintaining process discipline across departments.
The ideal candidate is proactive, detail-oriented, and confident in coordinating with multiple stakeholders while ensuring seamless workflow execution and continuous process improvement.
Key Responsibilities1. Process Coordination & Ownership
- Monitor daily FMS activities to ensure all users follow defined processes and Standard Operating Procedures (SOPs).
- Ensure operational workflows are executed accurately and within defined timelines.
- Support users by addressing process-related queries and providing guidance on correct procedures.
2. Follow-ups & Stakeholder Coordination
- Track pending tasks, approvals, work orders, and action items.
- Conduct regular follow-ups with stakeholders to ensure timely completion of assigned activities.
- Coordinate closely with the SCT Head and internal teams to ensure smooth execution of operational processes.
3. Process Monitoring & Escalation
- Continuously monitor process compliance and identify delays, deviations, or operational bottlenecks.
- Escalate critical issues to management promptly with appropriate recommendations for resolution.
- Ensure timely closure of escalated cases through effective coordination.
4. Auditing & Compliance
- Conduct routine audits to verify process adherence and data accuracy.
- Maintain audit logs, issue trackers, and corrective action reports.
- Identify opportunities to strengthen process efficiency and compliance.
5. Reporting & Documentation
- Prepare and maintain daily, weekly, and monthly process reports.
- Update management on operational status, escalations, and key observations.
- Document process improvements, best practices, and recurring operational challenges.
6. User Support & Training
- Train process users on FMS workflows and standard operating procedures.
- Create user guides, SOPs, FAQs, and process checklists.
- Provide ongoing support to ensure smooth adoption of process improvements.
7. Technical Skills
- Good working knowledge of Microsoft Excel and Google Sheets.
- Ability to maintain trackers, dashboards, and reports.
- Basic analytical skills to identify trends, process gaps, and improvement opportunities.
Desired Candidate Profile
We are looking for a candidate who demonstrates:
- Strong follow-up and stakeholder coordination skills
- Excellent verbal and written communication
- High attention to detail and process orientation
- Confidence in handling multiple stakeholders
- Proactive approach towards problem-solving and issue escalation
- Strong ownership, accountability, and execution mindset
- Ability to work in a fast-paced environment with minimal supervision
Key Deliverables
- Ensure smooth execution and compliance of FMS processes.
- Maintain timely follow-up logs and task closure reports.
- Conduct regular audits and monitor process adherence.
- Prepare accurate reports, dashboards, and escalation trackers.
- Support the SCT Head in driving operational excellence and continuous process improvement.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Provident Fund
Application Question(s):
- Are you confident in taking continuous follow-ups until tasks are closed?
- Do you have strong communication skills to handle multiple stakeholders?
- Are you comfortable using Excel / Google Sheets for tracking and reporting?
- Can you proactively identify issues and escalate them without hesitation?
Work Location: In person
