Job Summary
We are seeking an experienced Team Lead – Tele Sales (Insurance) to lead and manage a team of tele sales executives. The ideal candidate will have a strong background in insurance sales, team management, performance coaching, and achieving revenue targets. This role requires a hands-on leader who can drive productivity, improve conversion rates, and ensure excellent customer experience.
Key Responsibilities
- Lead, mentor, and manage a team of Tele Sales Executives to achieve individual and team sales targets.
- Monitor daily calling activities, lead conversions, and sales performance.
- Coach team members on sales techniques, objection handling, and closing strategies.
- Develop and implement sales strategies to improve productivity and conversion rates.
- Conduct regular performance reviews, training sessions, and team meetings.
- Ensure adherence to quality standards, compliance, and insurance regulations.
- Collaborate with internal stakeholders to optimize lead allocation and campaign performance.
- Prepare daily, weekly, and monthly MIS reports on team performance.
- Drive employee engagement, motivation, and retention within the team.
- Resolve customer escalations and support the team in closing high-value opportunities.
Required Skills
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal abilities.
- Proven expertise in tele sales and insurance products (Life, Health, General, or Motor Insurance).
- Strong analytical skills with experience in sales reporting and MIS.
- Ability to coach, motivate, and improve team performance.
- Proficiency in CRM systems and Microsoft Excel.
Qualifications
- Bachelor's degree in any discipline (MBA preferred).
- 4–8 years of experience in Insurance Tele Sales, with at least 2–3 years in a Team Lead role.
- Proven track record of consistently achieving team sales targets.
Preferred Experience
- Experience in managing a team of 10–20 Tele Sales Executives.
- Exposure to inbound and outbound sales processes.
- Experience in agency, bancassurance, direct sales, or insurance contact center environments.
Key Performance Indicators (KPIs)
- Team sales target achievement.
- Lead-to-sale conversion rate.
- Revenue generation.
- Productivity per advisor.
- Quality and compliance scores.
- Customer satisfaction and retention.
Pay: Up to ₹45,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
