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Job Overview
We are seeking dedicated and customer-focused individuals to join our team as Remote Customer Service Representatives for E-commerce/BPO support operations.
Key Responsibilities
- Handle customer inquiries professionally and efficiently
- Resolve customer concerns and issues in a timely manner
- Provide excellent support to end users
- Contribute to enhancing the overall customer experience
Important Information
- Full-time contractual position
- Night / Graveyard shift only (India Time Zone)
- Remote / Work-from-Home setup
- Paid training provided
- No additional perks or bonuses included
Qualifications
- Prior experience in E-commerce or BPO is an advantage, but not required
- Bachelor’s degree required (preferred fields: Engineering, Science, IT, or Mathematics)
- Strong English communication and comprehension skills with a neutral accent
- Proficient in Microsoft Office applications, especially Excel
- Quick learner with strong attention to detail and the ability to multitask effectively
- Reliable, solution-oriented, and capable of problem-solving independently
- Willing to work on weekends and holidays when required
Technical Requirements
- Laptop or desktop computer with at least 8GB RAM
- External keyboard and mouse required for desktop setups
- Stable wired internet connection with a minimum speed of 20 Mbps
- High-quality USB headset
- A second monitor is required after 30 days of employment
- Reliable backup solutions for electricity and internet connectivity
Employment Details
Job Type: Full-time Schedule: Night Shift / Graveyard (non-negotiable)
Work Location: Remote / Work-from-Home
Education Requirement: Bachelor’s Degree (Required)
Benefits
- Work-from-home setup
- Career growth and promotion opportunities
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
