We are seeking an experienced and dynamic Tech Support Engineer – Pre-Sales with strong hands-on expertise in Networking, Firewalls, VMware, and Backup Solutions. The ideal candidate will be responsible for implementing, configuring, and troubleshooting IT infrastructure solutions at client site. This role requires both technical depth and customer-facing communication skills.
Key Responsibilities
- Provide pre-sales technical support, including solution design, technical presentations, and client consultations.
- Understand customer requirements and recommend appropriate networking, firewall, virtualization, and backup solutions.
- Implement and configure solutions at client sites or provide remote deployment assistance.
- Work closely with the sales team to support proposals, technical documentation, and proof-of-concept deployments.
- Ensure proper documentation of configurations, installations, and support cases.
- Provide post-sales technical assistance and maintain strong client relationships.
Preferred Qualification
- Experience in enterprise IT environments
- Excellent communication and presentation skills
Job Type: Full-time
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Guwahati, Assam: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- total work: 4 years (Required)
- total: 4 years (Preferred)
Work Location: In person
