Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Cloud Infrastructure Administration
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring the smooth operation of critical applications. The position demands continuous engagement with multiple teams to maintain system stability and deliver timely solutions that support business continuity and operational efficiency.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and patches to enhance performance and security.
- Monitor system alerts and respond promptly to minimize downtime and impact on business operations.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Cloud Infrastructure Administration.
- Strong knowledge of cloud infrastructure components and their management.
- Experience with incident management and problem resolution in cloud environments.
- Ability to analyze system logs and performance metrics to identify issues.
- Familiarity with automation tools and scripting to streamline support tasks.
Additional Information:
- The candidate should have minimum 2 years of experience in Oracle Cloud Infrastructure Administration.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
