Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Spring Boot
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, detailed analysis, and collaboration with different teams to maintain system stability and performance, contributing to the overall success of business operations.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure timely resolution of application issues.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system reliability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Spring Boot.
- Strong knowledge of application lifecycle management and troubleshooting techniques.
- Experience with monitoring tools and incident management processes.
- Ability to analyze logs and system metrics to diagnose complex issues.
- Familiarity with integration of multiple software components and services.
- Excellent communication skills to effectively collaborate with diverse teams.
Additional Information:
- The candidate should have minimum 5 years of experience in Spring Boot.
- This position is based at our Pune office.
- A 15 years full time education is required.
