Front Office Associate (F)
Core Roles and Responsibilities
1. Guest Services & Relations
- First & Last Impressions: Welcome visitors, clients, or guests, setting a positive tone for their experience.
- Inquiries & Communication: Answer phone calls, respond to emails, and provide accurate information regarding services, policies, and facilities.
- Issue Resolution: Act as a liaison to address complaints or requests, ensuring visitors leave satisfied
2. Daily Operations & Administration
- Check-ins / Check-outs: Process arrivals and departures efficiently (especially in hospitality), verify identities, and issue keys or badges.
- Scheduling: Manage calendars, book appointments, and coordinate meeting spaces.
- Documentation: Maintain organized files, update databases, handle correspondence, and sort incoming mail.
3. Financial & Cashiering Tasks
- Billing & Payments: Process payments, issue receipts, and prepare invoices.
- Record Keeping: Maintain accurate records of financial transactions and balance the cash drawer at the end of shifts.
4. Inter-departmental Coordination
- Team Synergy: Work closely with other departments (e.g., Housekeeping and Maintenance in hotels, or nursing staff in clinics) to ensure specific requests or needs are fulfilled.
5. Security & Safety
- Access Control: Monitor the front desk area, ensure visitors sign in and out, and enforce organizational security protocols.
Key Competencies Required
- Communication: Exceptional verbal and written communication skills.
- Multitasking: The ability to handle high-pressure, fast-paced environments without compromising customer service.
- Tech Proficiency: Familiarity with booking/reservation systems, Microsoft Office Suite, and basic office equipment.
- Problem Solving: A patient, calm demeanor to manage difficult situations and customer complaints effectively
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
Work Location: In person
