About the Role
We are looking for a Customer Support Executive who is passionate about helping customers and delivering exceptional support experiences. In this role, you will assist customers using Com.Bot's AI-powered WhatsApp Automation, CRM, and SaaS solutions by resolving queries, providing product guidance, and ensuring they receive the best possible experience.
As a part of our Customer Support team, you will work closely with customers as well as internal product and technical teams to resolve issues efficiently and build long-term customer satisfaction.
Responsibilities
- Interact with customers via chat, email, WhatsApp, and phone to resolve product-related queries.
- Develop a thorough understanding of Com.Bot's AI, CRM, and automation solutions to provide accurate support.
- Guide customers through product features, setup, and best practices.
- Create and maintain support documentation, FAQs, and knowledge base articles.
- Coordinate with the product and technical teams to resolve complex customer issues.
- Ensure timely follow-ups and maintain excellent customer communication.
- Maintain accurate customer interactions and support tickets in the CRM.
- Work towards achieving high customer satisfaction and retention.
Qualifications
- Excellent written and verbal communication skills in English.
- Good communication skills in Hindi are preferred.
- Quick learner with the ability to understand technical products.
- Comfortable handling customer calls, emails, and live chat.
- Strong problem-solving skills with a customer-first mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with CRM software or SaaS products is an advantage.
What We Offer
- Competitive salary with performance-based incentives.
- Opportunity to work in a fast-growing AI & SaaS company.
- Complete product training and ongoing mentorship.
- Supportive and collaborative work environment.
- Career growth opportunities within the organization.
- Direct exposure to experienced leadership and innovative technology.
Job Types: Full-time, Permanent
Pay: ₹12,000.00 – ₹30,000.00 per month
Benefits:
- Paid Time Off
- Performance Incentives
- Professional Training & Development
- Career Growth Opportunities
Education: Bachelor's (Preferred)
Language: English (Preferred)
Work Location: In person (Vesu, Surat)
Pay: ₹12,000.00 - ₹30,000.00 per month
Work Location: In person
