Job Title: Technical Project Manager – ServiceNow
Location: Noida (C2H Manadatory)
Employment Type: Hybrid
Job Summary
We are seeking an experienced Technical Project Manager with strong expertise in ServiceNow implementations and delivery. The ideal candidate will have successfully led complex ServiceNow programs across multiple modules, working closely with business stakeholders, technical teams, and vendors to deliver scalable, high-quality solutions. This role requires a strong balance of technical understanding, project governance, and stakeholder management.
Key Responsibilities
- Lead end-to-end ServiceNow project delivery, from initiation and planning through execution, go-live, and post-implementation support.
- Manage cross-functional teams including developers, architects, testers, and business analysts.
- Oversee implementation and enhancement of ServiceNow modules including:
- ServiceNow Core Platform
- Workplace Service Delivery (WSD)
- Enterprise Asset Management (EAM)
- Field Service Management (FSM)
- Source-to-Pay Operations
- Governance, Risk, and Compliance (GRC)
- Define project scope, timelines, budgets, and resource plans; proactively manage risks, issues, and dependencies.
- Act as the primary point of contact for stakeholders, ensuring clear communication of project status, milestones, and outcomes.
- Translate business requirements into actionable technical deliverables in collaboration with ServiceNow architects and developers.
- Ensure adherence to ServiceNow best practices, platform governance, and SDLC methodologies (Agile/Scrum, Hybrid, or Waterfall).
- Drive quality assurance, UAT coordination, and production readiness.
- Support change management, training coordination, and knowledge transfer activities.
- Manage vendors and system integrators as needed.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Engineering, or a related field.
- 8+ years of IT project management experience, with 5+ years managing ServiceNow projects.
- Hands-on experience delivering projects across multiple ServiceNow modules, including Core, WSD, EAM, FSM, Source-to-Pay, and GRC.
- Strong understanding of ServiceNow architecture, integrations, workflows, and data models.
- Proven ability to manage large, complex enterprise programs with multiple workstreams.
- Experience working in Agile/Scrum environments, including backlog management and sprint planning.
- Excellent communication, presentation, and stakeholder management skills.
- Strong problem-solving skills with a proactive, results-oriented mindset.
Preferred / Nice-to-Have Qualifications
- ServiceNow certifications (e.g., CSA, CIS, CAD, or Implementation Specialist certifications).
- PMP, SAFe, or Scrum Master certification.
- Experience with ServiceNow integrations (REST/SOAP, MID Server, third-party tools).
- Prior experience in ITSM, ITOM, SecOps, or HRSD implementations.
- Experience working in regulated environments (financial services, healthcare, public sector).
Pay: ₹100,000.00 - ₹160,000.00 per month
Experience:
- Technical project management: 8 years (Required)
Location:
- Noida, Uttar Pradesh (Noida) (Required)
Work Location: Hybrid remote in Noida, Uttar Pradesh (Noida)
