General Manager – Sales & Marketing
Location: Mussoorie, Uttarakhand
We are looking for a motivated and energetic General Manager – Sales & Marketing to lead sales, revenue generation, and business development for our hospitality property in Mussoorie.
The ideal candidate should understand the Mussoorie and Uttarakhand hospitality market, with the ability to develop business through corporate clients, travel partners, tour operators, group bookings, weddings, and leisure travellers.
Key Responsibilities
- Drive room sales, revenue growth, and occupancy for the property.
- Develop and manage relationships with corporate clients, travel agencies, tour operators, wedding planners, and group booking partners.
- Generate business from Delhi-NCR, Chandigarh, Punjab, Haryana, Uttarakhand, and other key feeder markets.
- Manage OTA partnerships and improve online booking performance.
- Develop seasonal packages and promotional offers for leisure and corporate customers.
- Identify new business opportunities and develop long-term commercial relationships.
- Monitor competitor pricing, occupancy, customer preferences, and market trends.
- Handle client inquiries, negotiations, proposals, contracts, and follow-ups.
- Coordinate with operations and guest-relations teams to ensure a high-quality guest experience.
- Conduct sales calls, client meetings, property visits, and business presentations.
- Build partnerships for corporate stays, conferences, destination weddings, family holidays, and group travel.
- Support marketing campaigns, social media promotions, and brand visibility initiatives.
- Prepare sales reports, forecasts, and performance updates for management.
- Achieve occupancy, revenue, ADR, and business development targets.
Key Skills
- Excellent communication and interpersonal skills.
- Strong sales, negotiation, and relationship-management abilities.
- Knowledge of hotel/resort sales and destination marketing.
- Strong corporate and travel-trade networking skills.
- Leadership and team coordination abilities.
- Customer-focused and commercially oriented approach.
- Understanding of OTA and digital sales channels.
- Good knowledge of MS Office and CRM tools.
Experience
- 6–7 years of experience in hospitality sales, marketing, business development, travel, tourism, or related sectors.
- Candidates with experience in hotels, resorts, travel agencies, tour operators, destination weddings, or corporate sales will be preferred.
- Freshers with excellent communication skills and a strong interest in hospitality may also be considered.
Success Metrics
- Occupancy and room-booking growth
- Revenue and ADR growth
- Corporate account acquisition
- Travel-agent and tour-operator partnerships
- Group and wedding bookings
- OTA performance
- Customer satisfaction
- Overall business development and sales performance
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
