Desktop Engineer
Experience: 3–5 Years
Location: Mohali, Punjab
Employment Type: Full-time
Job Summary
We are looking for a Desktop Engineer to provide day-to-day technical support to employees and ensure smooth functioning of IT systems, hardware, software, and network connectivity.
Key Responsibilities
- Provide L1/L2 support for desktops, laptops, printers, software, and network issues.
- Install, configure, and troubleshoot Windows OS, MS Office/Microsoft 365, applications, and peripherals.
- Troubleshoot LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP issues.
- Manage user accounts, access, and permissions through Active Directory.
- Handle IT tickets and ensure timely resolution within SLA.
- Maintain IT assets, inventory, software licenses, and system documentation.
- Support employee onboarding/offboarding, including system allocation and recovery.
- Coordinate with vendors for hardware repairs and other IT services.
- Ensure antivirus, security updates, patches, and system maintenance are completed regularly.
Required Skills
- 3–5 years of experience in Desktop/IT Support.
- Strong knowledge of Windows, Microsoft 365, Active Directory, and networking.
- Good hardware and software troubleshooting skills.
- Experience with IT ticketing/helpdesk tools.
- Strong communication and problem-solving skills.
- Diploma/Bachelor's degree in IT, Computer Science, or related field.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
