About the Role
Odd Giraffe is looking for a Customer Support Executive to handle customer queries across email, Instagram and WhatsApp. The role involves helping customers with product questions, order updates, and post-delivery support while ensuring a smooth and friendly customer experience.
Key Responsibilities
- Handle customer queries via email, WhatsApp and social media
- Assist customers before placing orders (product details, customization help)
- Support customers after orders are placed (tracking, modifications, updates)
- Resolve post-delivery concerns such as quality issues or incorrect orders
- Coordinate with operations team for order updates and resolutions
- Maintain clear and friendly communication with customers
- Ensure timely responses and follow-ups
Requirements
- 1+ year experience in customer support for an e-commerce or DTC brand
- Excellent written English communication (must)
- Comfortable handling multiple conversations simultaneously
- Strong problem-solving and customer-first mindset
- Familiarity with tools like email, WhatsApp, Instagram DMs, or helpdesk tools
Nice to Have
- Experience with Freshdesk, or similar support tools
- Experience handling personalized product orders
- Experience in fast-growing DTC brands
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
