A Telecaller is responsible for communicating with customers over the phone to generate sales, provide support, collect information, or follow up on inquiries.
Telecaller Job Description
Job Title: Telecaller
Job Summary:
We are looking for a confident and enthusiastic Telecaller to contact potential and existing customers by phone. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer inquiries professionally.
Key Responsibilities:
- Make outbound calls to prospective and existing customers.
- Answer incoming customer calls and resolve queries.
- Explain products or services clearly and persuade customers when appropriate.
- Follow up on leads and maintain customer relationships.
- Record call details and update customer information in the database.
- Meet daily or monthly call and sales targets.
- Handle customer complaints professionally and escalate issues when necessary.
Required Skills:
- Excellent verbal communication skills.
- Good listening and interpersonal skills.
- Basic computer knowledge (MS Office, CRM software is a plus).
- Ability to work under pressure and achieve targets.
- Strong persuasion and negotiation skills.
Qualifications:
- High school diploma or equivalent (12th pass); a bachelor's degree is preferred by some employers.
- Prior experience in telecalling, customer service, or sales is an advantage but not always required.
Working Hours:
- Full-time or part-time, depending on the organization.
- May require rotational shifts in some industries.
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
