Job Title: Duty Manager – Cinema Operations
Company: PVR INOX
Location: Delhi
Experience Required: 4–5 Years
Qualification: IHM Graduate (Mandatory)
Employment Type: Full-Time
PVR INOX is looking for an experienced and dynamic Duty Manager to oversee day-to-day cinema operations, ensure exceptional guest experiences, maintain operational excellence, and lead frontline teams effectively.
Key Responsibilities
* Manage daily cinema operations and ensure smooth functioning across all departments.
* Handle cash management activities including daily floats, cinema imprest, shift banking, and shortage control.
* Conduct daily team briefings and communicate shift targets and operational goals.
* Monitor employee grooming, attendance, discipline, and overall performance.
* Ensure compliance with all legal, statutory, and company policies.
* Conduct Quality Standards Checklist (QSC) audits and ensure display and commercial compliance.
* Supervise Box Office, Food & Beverage, Guest Services, Housekeeping, and other operational areas.
* Drive high standards of customer service and guest satisfaction.
* Train, coach, and develop team members including Executives, Supervisors, and Duty Officers.
* Support manpower planning, productivity improvement, and performance management initiatives.
* Take corrective and disciplinary actions when required in accordance with company policies.
* Ensure adherence to SOPs and operational standards at all times.
* Work closely with the Cinema Head to achieve business and operational objectives.
Required Skills & Competencies
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Sound knowledge of cinema, hospitality, retail, or customer service operations.
* Cash handling and financial control experience.
* Problem-solving and decision-making capabilities.
* Customer-centric approach with strong operational focus.
* Ability to work in rotational shifts, weekends, and holidays.
What We Offer
* Opportunity to work with India’s leading cinema exhibition company.
* Dynamic and customer-focused work environment.
* Career growth and development opportunities.
* Competitive compensation and benefits.
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
