Role Purpose
Responsible for conducting post-completion quality audits, identifying defects, analysing root causes, tracking quality trends, and driving continuous improvement across Design Solution Teams.
Key Responsibilities
- Audit completed digitized files and sampled designs based on client priority, volume, and revision requirements.
- Identify and classify defects as Critical or Minor.
- Perform root cause analysis and track defects by designer, shift, job type, and client.
- Provide structured feedback to Designers, SMEs, Leads, and Managers.
- Maintain quality data and prepare daily/weekly quality reports and dashboards.
- Monitor quality trends, recurring errors, and improvement actions.
- Ensure consistent quality standards across teams, shifts, and clients.
- Work independently as a quality governance function, separate from production pressures.
Candidate Requirements
- Graduate in any discipline.
- 1+ year of experience in Quality Assurance / Process Quality.
- 1+ year of experience with Excel Dashboards and data analysis.
- 1+ year of experience in Design Services or a similar environment.
- Willing to work in the Night Shift.
- Good English communication skills.
- Strong attention to detail, analytical thinking, and problem-solving skills.
- Good knowledge of Excel, quality reporting, dashboards, and trend analysis.
- Experience in Root Cause Analysis and Corrective Action.
- Good communication and stakeholder coordination skills.
- Knowledge of Wilcom or Pulse is preferred.
- Experience in embroidery digitizing, vector, virtual artwork, or similar design services is an advantage.
Pay: ₹200,000.00 - ₹350,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
