A Chat Support Executive delivers real-time, text-based customer assistance via live chat, social media, or messaging apps. They troubleshoot issues, answer product inquiries, and maintain high customer satisfaction while multitasking across several active conversations.
- Multitasking & Resolution: Manage 3 to 5 simultaneous chat sessions while maintaining fast response times and high-quality solutions.
- Query Handling: Address customer inquiries regarding account details, billing, product features, and order tracking.
- Technical Troubleshooting: Guide customers through step-by-step problem-solving for software, app, or hardware issues.
- Record Keeping: Document all customer interactions, complaints, and outcomes accurately in the company's CRM or helpdesk software.
Escalations: Identify complex or unresolved issues and route them to senior technical or specialized teamKey Skills & Requirements
- Written Communication: Excellent typing speed, grammar, and the ability to convey empathy and tone solely through text.
- Typing Speed: Typically required to type at least 40-50+ words per minute (WPM).
- Time Management: Strong ability to prioritize urgent chats and balance multiple workflows simultaneously.
- Age criteria 18 to 29 years
Pay: ₹16,264.19 - ₹32,508.40 per month
Work Location: In person
