Customer Success Associate (1–2 Years Experience)
Company: Siara Tech Solutions Pvt. Ltd.
Location: Chennai (Perungudi)
Experience: 1–2 Years
Employment Type: Full-time
About the Role
Siara Tech Solutions is looking for a proactive and customer-focused Customer Success Associate to ensure our clients achieve maximum value from our products and services. The ideal candidate will build strong customer relationships, resolve queries, drive product adoption, and contribute to customer retention and satisfaction.
Key Responsibilities
- Serve as the primary point of contact for assigned customers.
- Build and maintain strong, long-term customer relationships.
- Conduct onboarding sessions and assist customers with product adoption.
- Address customer queries, concerns, and escalations promptly.
- Coordinate with Sales, Product, and Technical teams to resolve customer issues.
- Monitor customer health and proactively identify opportunities to improve customer experience.
- Gather customer feedback and communicate insights to internal teams.
- Maintain accurate customer records and interactions using CRM tools.
- Track customer satisfaction and support renewal and retention efforts.
- Prepare periodic customer reports and follow-up on action items.
Required Skills & Qualifications
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- 1–2 years of experience in Customer Success, Customer Support, Account Management, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Problem-solving mindset with a customer-first approach.
- Ability to manage multiple accounts and priorities effectively.
- Familiarity with CRM tools such as Zoho CRM, HubSpot, Salesforce, or similar platforms is preferred.
- Proficiency in MS Office/Google Workspace.
Preferred Qualifications
- Experience working in a SaaS or IT services company.
- Knowledge of customer lifecycle management and retention strategies.
- Ability to understand customer business needs and recommend appropriate solutions.
Why Join Siara Tech Solutions?
- Collaborative and growth-oriented work environment.
- Opportunity to work with global clients.
- Continuous learning and career development.
- Performance-based growth opportunities.
Job Type: Full-time
Experience: 1–2 years (Preferred)
Work Location: Chennai – Perungudi
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
