We are looking for a proactive Support Executive to manage customer support activities, AMC renewals,
service coordination, and customer relationship management while ensuring timely resolution of
customer requirements.
Pre-Sales Support - Coordinate customer enquiries, quotations, proposals, and follow-ups with
the Sales team.
After-Sales Technical Support – Hardware - Register service calls, coordinate with engineers, and
ensure timely closure of customer complaints.
After-Sales Technical Support – Software - Coordinate software support requests and track issues
until successful resolution.
AMC Renewal Sales - Monitor AMC expiry dates, generate renewal opportunities, and follow up
with customers for contract renewals.
Key Account Management - Support High Courts, Government Departments, and major
customers by coordinating bulk orders, installations, and service requirements.
Innovation & Process Improvement - Maintain service records, MIS reports, and suggest process
improvements to enhance customer satisfaction and operational efficiency.
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits:
Work Location: In person
