KEY RESPONSIBILITIES
1. Client Relationship Management
- Act as the Single Point of Contact (SPOC) for assigned clients.
- Understand client requirements and convert them into executable plans.
- Attend client meetings and prepare Minutes of Meeting (MoM).
- Manage client expectations and ensure SLA compliance.
- Resolve client escalations within agreed timelines.
- Present weekly and monthly project updates.
2. Project Planning & Execution
- Manage end-to-end retail branding, fit-out projects across India.
- Prepare project execution plans and deployment schedules.
- Coordinate with branches, vendors, field teams, QC teams, and clients.
- Track project progress from Recce → BOQ → Approval → Fabrication → Installation → QC → WCC → Closure.
- Ensure projects are completed within scope, budget, and timeline.
- Lead pilot projects and nationwide rollouts.
3. Smart BOQ & Cost Management
- Review and validate BOQs submitted by field teams.
- Verify quantities based on recce reports.
- Ensure compliance with approved rate cards and client specifications.
- Prevent quantity manipulation and scope deviations.
- Validate variation orders and commercial implications.
4. Recce & Site Survey Management
- Plan and monitor Pan India site surveys.
- Review measurements, photographs, and technical observations.
- Validate feasibility of branding and fit-out work.
- Coordinate BOQ revisions with branch teams.
- Ensure accurate site documentation.
5. Quality Assurance & Compliance
- Conduct quality audits for fabrication and installation.
- Ensure compliance with approved drawings, BOQs, and brand guidelines.
- Verify material specifications and workmanship.
- Approve projects before Work Completion Certificate (WCC).
6. Vendor & Contractor Management
- Evaluate vendor performance.
- Monitor vendor productivity and quality.
- Resolve execution challenges.
7. Team Leadership
- Lead QC Field Managers.
- Allocate daily and weekly tasks.
- Conduct performance reviews and coaching.
- Build high-performing project teams.
- Support hiring and training initiatives.
8. Operations Coordination
- Plan manpower deployment across projects.
- Monitor execution timelines and resource utilization.
- Conduct weekly operations review meetings.
- Improve operational efficiency and project delivery.
9. Documentation & Project Control
- Review:
- BOQs
- WCCs
- DPRs
- Site Reports
- Completion Reports
- QC Reports
- Photographs
- Maintain complete project documentation.
- Ensure client compliance and audit readiness.
10. Process Improvement
- Develop and implement SOPs.
- Improve project workflows.
- Drive automation initiatives.
- Standardize BOQ and QC processes.
- Identify productivity improvement opportunities.
11. Commercial & Cost Control
- Review project budgets and cost estimates.
- Validate variation orders.
- Identify cost-saving opportunities.
12. Reporting & MIS
Prepare:
- Daily Project Status Reports
- Weekly Operations Dashboard
- Monthly Client Review Presentations
- QC Compliance Reports
- Project Aging Reports
- Cost Optimization Reports
- Branch Performance Dashboards
13. Training & Knowledge Management
- Conduct Smart BOQ training.
- Train vendors on execution SOPs.
- Train QC Field Managers.
- Develop training manuals and process documentation.
- Share best practices across branches.
Job Types: Full-time, Permanent
Pay: ₹70,000.00 - ₹90,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Education:
Experience:
- Interior design: 3 years (Preferred)
Work Location: In person
