Role description
We are looking for an experienced Business Analyst / Functional Consultant with strong expertise in Microsoft Dynamics 365 Customer Engagement (D365 CE) to lead requirement gathering, functional solutioning, and stakeholder engagement for D365 CE implementations and transformation initiatives. Key Responsibilities • Gather and analyse business requirements through stakeholder workshops and discussions. • Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria. • Provide functional expertise across D365 CE – Sales, Customer Service, Customer Insights/Marketing, Case Management, Lead & Opportunity Management. • Design and configure D365 CE solutions using out-of-the-box capabilities and Power Platform. • Work closely with Solution Architects, Developers, QA, and business teams throughout implementation. • Support SIT, UAT, data migration, integration, deployment, and post-go-live activities. • Manage stakeholder expectations, requirements, risks, and dependencies. • Provide functional guidance and leadership to junior BAs/Functional Consultants.
Skills
Adobe Experience Manager, Dynamics 365 Customer Engagement, Dynamics 365 Customer Service
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
