We're Hiring | Customer Service Advisor (Contract)
Location: Turbhe, Navi Mumbai
Employment Type: 6-Month Contract
Shift: 2:00 PM to 10:30 PM (UK Shift)
Week Offs: Rotational Week Offs
Work from Home: Eligible for 2 days/week WFH after completion of 3 months from DOJ
We're looking for a Customer Service Advisor to join our Service team and support UK-based customers with vehicle service bookings, maintenance requests, and post-service queries.
What You'll Be Doing:
- Managing vehicle service and inspection bookings
- Following up on pending service requests to ensure timely resolution
- Handling customer queries and resolving service-related concerns
- Escalating complex issues to the relevant teams when required
- Maintaining accurate CRM records and case updates
- Coordinating with internal teams to deliver a smooth customer experience
- Ensuring service quality and SLA compliance
What We're Looking For:
- Experience in Customer Service, Service Coordination, or Call Centre Operations
- Excellent English communication and listening skills
- Strong customer-handling and problem-solving abilities
- Ability to manage multiple systems while handling customer interactions
- Proficiency in Microsoft Office and CRM systems
- Experience in the automotive, leasing, or service industry is an advantage
Join a fast-growing global business supporting one of the UK's leading mobility companies and help deliver an exceptional service experience to our customers.
Apply now or share your profile with us.
Pay: Up to ₹500,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Experience:
- International voice process: 1 year (Required)
Work Location: In person
