We are looking for a Customer Support Executive to handle customer queries, resolve complaints, and ensure a positive customer experience. The ideal candidate should have strong communication, problem-solving, and product-support skills. Looking for immediate joiners only.
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Handle customer queries and complaints and provide timely resolutions.
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Ensure adherence to SLAs and follow up until issues are resolved.
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Coordinate with internal teams to resolve customer issues.
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Maintain strong product knowledge and provide effective customer support.
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Manage customer interactions through CRM systems.
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Prepare RCA (Root Cause Analysis) for recurring or critical issues.
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Perform basic manual testing to validate reported issues and fixes.
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Use SQL for basic data validation and troubleshooting.
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Maintain and analyze support-related data using Excel.
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Escalate unresolved issues to the appropriate teams.
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Bachelor's degree in administration, Management, IT, or a related field.
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1-2 years of experience in customer support/customer success.
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Excellent written and verbal communication skills.
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Knowledge of CRM systems, SQL, and Excel.
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Basic understanding of manual testing and RCA.
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Strong problem-solving and analytical skills.
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Patient, proactive, and customer-focused.
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Ability to work effectively with cross-functional teams.
