Job Description
We are looking for an experienced and result-oriented Telecaller Team Leader to lead and manage a team of telecallers. The ideal candidate will be responsible for achieving team targets, monitoring daily performance, coaching team members, and ensuring high-quality customer interactions.
Responsibilities-
- Lead, supervise, and motivate a team of telecallers to achieve daily and monthly targets.
- Monitor individual and team performance, productivity, and call quality.
- Assign daily calling targets and ensure timely achievement of business goals.
- Conduct regular team meetings, performance reviews, and feedback sessions.
- Train and coach team members on communication skills, calling techniques, and customer handling.
- Monitor call records, follow-ups, conversions, and team reports.
- Handle escalated customer queries and support the team in resolving issues professionally.
- Maintain accurate daily/weekly performance reports and share updates with management.
- Identify performance gaps and implement suitable improvement plans.
- Ensure discipline, attendance, punctuality, and professional conduct within the team.
- Coordinate with other departments to ensure smooth business operations.
Candidate Requirements-
- Minimum 1–3 years of experience in telecalling, telesales, customer service, or a similar role.
- Previous experience in team handling/supervision is preferred.
- Excellent communication and interpersonal skills.
- Strong leadership, motivation, and team-management abilities.
- Target-oriented and confident personality.
- Good problem-solving and customer-handling skills.
- Basic knowledge of MS Excel and reporting.
- Ability to work in a fast-paced and target-driven environment.
Preferred Skills-
Team Leadership | Telecalling | Telesales | Customer Handling | Target Achievement | Performance Management | Communication | Follow-up | Reporting
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
