ob Summary:
We are looking for a customer-focused and fluent Philippine Customer Care Executive to provide exceptional support to customers through voice, chat, and email. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first approach to ensure a high-quality customer experience.
Key Responsibilities
- Handle customer inquiries through calls, emails, and chat in a professional and courteous manner.
- Resolve customer concerns by providing accurate information and timely solutions.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Escalate complex issues to the appropriate team when necessary.
- Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
- Follow company policies, processes, and compliance guidelines.
- Build positive relationships with customers by delivering outstanding service.
Eligibility Criteria
- Fluent in English and Filipino (Tagalog), with excellent verbal and written communication skills.
- Graduate in any discipline (preferred).
- Prior experience in customer service, BPO, or contact center is preferred.
- Freshers with excellent communication skills are also encouraged to apply.
- Strong problem-solving, multitasking, and interpersonal skills.
- Basic computer knowledge and familiarity with CRM tools.
- Willingness to work in rotational shifts, including weekends and holidays, if required.
Preferred Skills
- Customer-centric mindset.
- Excellent listening and communication skills.
- Ability to work under pressure and meet service-level targets.
- Team player with a positive attitude.
Job Details
- Role: Customer Care Executive (Philippine Process)
- Employment Type: Full-time
- Work Mode: Work From Office / Remote / Hybrid (as applicable)
- Shift: Rotational
- Location: Any
- Call 9123006906
Pay: ₹40,862.96 - ₹80,898.27 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: Remote
