• Improvement in Inland Operational Performance across assigned corridors.
• Achievement of LAB (Loaded as Booked), OTD (On-Time Delivery) and
Service Reliability targets.
• Reduction in customer escalations through proactive operational management
and process improvements
• Improvement in customer experience by reducing customer effort and
standardizing inland processes.
• Reduction in empty container repositioning and improvement in equipment utilization.
• Successful planning and execution of Block Train operations and
optimization of rail capacity utilization.
• Long-stay container reduction through timely follow-up, monitoring and
destuffing coordination.
• Effective ODEX coordination and governance for inland operational activities.
• Vendor performance management, rebate optimisation and commercial compliance.
• Delivery of inland cost optimisation initiatives and measurable operational efficiencies.
• Development of VDS opportunities and support towards inland business growth.
• Active participation and leadership in Area, Regional and Global operational projects.
• Representation of Hapag-Lloyd in trade forums and industry platforms.
Skills & Competencies
• Excellent written, verbal and presentation skills with the ability to communicate
effectively across all organizational levels.
• Advanced analytical capability with strong proficiency in Excel, dashboards,
data interpretation and business reporting.
• Excellent PowerPoint presentation skills with the ability to present business cases
and operational insights to senior management.
• Strong business acumen with the ability to balance customer requirements,
operational efficiency and commercial objectives.
• Demonstrated capability in strategic thinking, problem solving and process optimization.
• Strong stakeholder management skills with the ability to influence internal
and partners without direct authority.
• Proven leadership capability with experience in driving cross-functional
initiatives and leading change.
• High level of ownership, decision-making ability and customer-centric mindset.
