Roles and Responsibilities
- Reach out to potential students via calls, inbound inquiries, and assigned leads to promote and convert admissions.
- Clearly communicate course details, address queries, and build trust with prospective candidates.
- Follow up with leads for course enrollment, documentation, and fee payments.
- Maintain and update student records and reports regularly.
- Draft and manage professional email communication with students and prospects.
- Actively respond to students via calls, emails, and WhatsApp to ensure a smooth and engaging course experience.
- Provide backend support for the seamless delivery of online courses.
- Ensure timely responses to inquiry emails and resolution of student grievances in a professional manner.
- Handle crisis situations independently and effectively.
- Maintain strong rapport with students throughout their learning journey and be available for support when needed.
- Share student feedback and insights with internal teams to drive continuous improvement.
- Support interdepartmental coordination by efficiently conveying updates between students and the management team.
Desired Candidate Profile
- Passionate about education, student engagement, and providing excellent support.
- Friendly, empathetic, and approachable with strong interpersonal skills.
- Excellent verbal and written communication skills in English and Hindi (knowledge of regional languages is a plus).
- Proactive, solution-oriented, and able to handle pressure with a calm attitude.
- Willing to take ownership and contribute positively within a team environment.
Requirements
- Bachelor’s degree in any field.
- 0 to 2 years of experience in sales, administration, student coordination, or similar roles.
- Proficiency in Google Workspace (Sheets, Docs, Gmail, etc.).
- Quick learner with strong organizational and multitasking abilities.
- A positive attitude and a passion for student success and institutional growth.
Pay: Up to ₹25,000.00 per month
Benefits:
Work Location: In person
