About the Company
We are an Australian company with a national presence, delivering modern energy solutions that support efficiency, reliability, and emissions reduction. Our diverse team provides hot water, steam, and furnace engineering solutions to industrial and commercial customers across Australia.
The Role
As an Assistant Service Coordinator, you will support the Service Manager in planning and scheduling technicians to deliver timely, safe, and high-quality service. The role involves close customer coordination, service administration, reporting, system compliance, and operational support across contracted and non-contracted work.
This is a fulltime role, based in Bengaluru, Karnataka, working for Australian business hours.
Key Responsibilities
- Plan and schedule technicians to meet customer and contract requirements
- Maintain strong customer communication and manage service enquiries
- Support safety compliance and escalate incidents as required
- Coordinate service contracts, non-contracted work, and referrals
- Assist with reporting, billing coordination, payroll readiness, and toolbox meetings
- Maintain accurate data in Dynamics 365 FSM/CRM and inventory systems
- Monitor aged debtors and support service and inventory allocation
Ideal Candidate
- Degree or Diploma in Mechanical or Electrical Engineering
- 5+ years’ experience in coordination, scheduling, or resource planning
- Strong communication and customer engagement skills
- Good understanding of mechanical/electrical equipment
- Proficient in Excel, Word, Dynamics 365, and inventory systems
- Knowledge of service contracts, quoting, and estimating
This is a fulltime role, based in Bengaluru, Karnataka, working for Australian business hours.
Job Type: Full-time
Pay: ₹70,000.00 - ₹80,000.00 per month
Application Question(s):
- In which field did you pursue your education?
Education:
Work Location: In person
