Job Title: Customer Delight Executive
Company: Powerhouse Mercantile Private Limited
Location: Edappally, Kochi
Employment Type: Full-time
Working Days: 6 days a week
Salary: ₹15,000 - ₹23,000 per month
Job Summary:
Powerhouse Mercantile Private Limited is seeking a dynamic and results-driven Customer Delight Executive (Male/Female) to manage and enhance customer service operations . The ideal candidate will be responsible for handling both inbound and outbound calls related to sales and marketing,ensuring customer satisfaction, and driving sales and marketing strategies. Freshers and experienced candidates encouraged to apply.
Key Responsibilities:
- Customer Service Management: Manage a team of customer service executives to handle inbound and outbound calls professionally, assisting customers with bookings
- Sales Growth: Develop and execute sales strategies to increase bookings and membership enrollments.
- Marketing Strategies: Plan and implement targeted marketing campaigns to attract new customers and retain existing ones.
- Lead Generation & Follow-ups: Identify potential clients, maintain customer databases, and follow up on leads to promote services and packages.
- Client Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction and repeat business.
- Market Analysis: Conduct research on customer preferences, industry trends, and competitor offerings to refine sales strategies.
- Team Coordination: Work closely with managers, receptionists, and other departments to ensure seamless customer service and sales operations.
- Performance Tracking: Monitor and analyze sales and marketing performance metrics, preparing reports for management review.
Requirements:
- Education: SSLC ,Plus Two or equivalent Degree
- Experience: Freshers and experienced candidates can apply.
- Language Proficiency: Fluent in English and Malayalam; Hindi is a plus.
- Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work under pressure and meet targets
- Knowledge of sales and marketing strategies
Benefits:
- Competitive salary based on experience and skills
- Growth opportunities within the company
- Hands-on experience in customer service, sales, and marketing
Apply - Email your updated resume: [email protected]
Contact: 7907321434
Job Type: Full-time
Pay: ₹15,000.00 - ₹23,000.00 per month
Work Location: In person
