Job Purpose:
To manage customer reception, coordination, documentation, system entries and administrative activities of the store while supporting the Gold Valuer and Central Team.
Key Responsibilities:
- Welcome and assist customers visiting the store.
- Handle customer enquiries, calls and follow-ups.
- Register customers and collect required KYC/documents.
- Coordinate customer appointments and visits.
- Prepare and maintain customer and transaction records.
- Support the Gold Valuer during customer transactions.
- Ensure required documentation is complete and accurate.
- Enter customer and transaction data in the system.
- Maintain CRM and digital records.
- Prepare daily store reports and submit them to the Central Team.
- Coordinate with the Gold Business Lead and Central Business Operations.
- Maintain physical and digital files.
- Coordinate receipts, invoices and transaction-related documents.
- Handle courier, dispatch and general office coordination.
- Monitor basic stationery and office requirements.
- Support daily opening and closing activities.
- Maintain professional customer service standards.
- Report documentation gaps, discrepancies or customer issues immediately.
Education:
- Minimum 12th Pass required.
- Graduate in any discipline will be preferred.
- Diploma/certification in office administration, customer service or computer applications will be an advantage.
Experience:
- 2–4 years of experience in front office, receptionist, customer service, coordination, retail operations or administrative roles.
- Experience in jewellery, finance, banking, NBFC, gold loan or retail industry will be preferred.
Key Skills:
- Good communication and customer-handling skills
- MS Excel / Google Sheets
- Data entry and documentation
- CRM/system knowledge
- Coordination and follow-up
- Attention to detail
- Basic accounting/documentation knowledge
- Professional attitude
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
