Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Wireless Technologies Operations
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operating procedures and models to maintain service stability and ensure high-quality support. Daily activities include monitoring system performance, troubleshooting network and application problems, and coordinating with various teams to uphold seamless infrastructure operations.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve operational processes and enhance team productivity.
- Facilitate knowledge sharing and mentoring within the team to support skill development.
- Coordinate incident management and ensure timely resolution of critical issues.
- Agentic AI, Automation & Proactive Operations
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Wireless Technologies Operations.
- Strong knowledge of network infrastructure components and protocols related to wireless technologies.
- Experience in troubleshooting and resolving issues in wireless network environments.
- Ability to work with monitoring tools and diagnostic utilities to maintain system health.
- Familiarity with infrastructure support processes and incident management frameworks.
- Capability to collaborate effectively with cross-functional teams to deliver technical solutions.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Wireless Technologies Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
