Job Title: Guest Service Associate (GSA) – Front Office
We are looking for a friendly, professional, and customer-focused Guest Service Associate (GSA) to join our Front Office team. The candidate will be responsible for handling guest check-ins/check-outs, reservations, guest queries, and ensuring a smooth and pleasant guest experience.
Responsibilities:
- Welcome and assist guests professionally
- Handle check-in and check-out procedures
- Manage reservations and room allocations
- Answer phone calls and guest inquiries
- Coordinate with housekeeping and other departments
- Handle guest complaints politely and efficiently
- Maintain guest records in PMS software
- Ensure high standards of hospitality and grooming
Requirements:
- Good communication and interpersonal skills
- Basic computer knowledge (MS Excel/PMS)
- Presentable and customer-oriented personality
- Ability to work in rotational shifts
- Fresher and experienced both can apply
- Hotel management background preferred
Location: Rishikesh
Salary: 15k
Interested candidates can share their resume at:
[+91 9870948255]
Pay: From ₹15,000.00 per month
Work Location: In person
