At Prolifics, we are currently implementing multiple solutions in Software Development, and we are looking to hire a talented Service desk analyst for our development center in India. This position would be based out of Hyderabad and is a permanent position. If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore the possibilities of having you onboard the Prolifics team!
Job Title:Service desk analyst
Primary skills:Diagnose, resolve, or escalate hardware and software problems, tracking every ticket from creation to closure.
Secondary skills:Manage the deployment, setup, configuration, and secure disposal of equipment.
Location: Hyderabad (Mindspace#12B)
Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc
Experience: 6-8 Years
Role Overview:
Job Summary
A Service Desk Analyst and Asset Manager is a hybrid IT role. It blends first-line user support with the tracking, procurement, and maintenance of organizational hardware and software. This professional acts as a central point of contact for technical issues while safeguarding company inventory and data.
Review the core responsibilities and technical requirements for this position below:
Core Responsibilities
User Support & Troubleshooting: Act as the first point of contact for end-users reporting technical issues via phone, email, or chat.
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Incident Management: Diagnose, resolve, or escalate hardware and software problems, tracking every ticket from creation to closure.
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Asset Lifecycle Management: Maintain an accurate inventory of IT assets (laptops, desktops, monitors, and peripherals), monitoring their location, status, and assignment.
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Procurement & Provisioning: Manage the deployment, setup, configuration, and secure disposal of equipment.
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Software Licensing: Track software licenses to ensure compliance and prevent unauthorized usage or expiration.
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Documentation: Maintain knowledge base articles, FAQ materials, and standard operating procedures to help end-users.
Required Skills & Qualifications
Technical Troubleshooting: Strong understanding of operating systems (Windows, macOS), enterprise applications, and network connectivity.
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Ticketing Systems: Familiarity with ITSM (IT Service Management) and CRM ticketing systems.
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Communication: Exceptional verbal and written communication skills to guide non-technical users through solutions.
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Organization: High attention to detail for managing inventory databases and asset tracking
About us:
Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have offshore development centres: 2 in Hyderabad & 1 in Pune.
For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work for and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.
We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.
