Experience: 3–6 years preferred
We are looking for a Community Manager to improve customer retention, engagement, and loyalty.
Key Responsibilities
- Manage Email, WhatsApp, and SMS campaigns.
- Create customer segments and lifecycle journeys.
- Manage customer journeys like:
- Welcome emails
- Abandoned cart
- Win-back campaigns
- Cross-sell & upsell
- Product launches
- Build and grow customer communities.
- Manage VIP and Ambassador programs.
- Encourage UGC, reviews, and customer engagement.
- Understand customer behaviour and feedback.
- Share customer insights and retention reports with the team.
Success Metrics
- Repeat purchases
- Customer retention
- Customer Lifetime Value (CLV)
- CRM revenue
- Community engagement
Requirements
- Experience in CRM and retention marketing.
- Good understanding of customer lifecycle and ecommerce.
- Strong communication and analytical skills.
- Experience managing customer engagement campaigns.
Pay: ₹40,000.00 - ₹70,000.00 per month
Work Location: In person
