Lead and manage a team of customer service representatives.
Monitor daily team performance and productivity.
Provide training, coaching, and guidance to team members.
Handle customer escalations and resolve complex issues.
Ensure excellent customer satisfaction and service quality.
Track attendance, schedules, and team adherence.
Prepare performance reports and share feedback with management.
Maintain company policies and service standards.
Support recruitment and onboarding of new employees.
Motivate team members to achieve targets and KPIs.
Pay: From ₹22,000.00 per month
Work Location: In person
