Expectations from this role:
1. Part of a team and an individual contributor to a subsystem (Seat Allocation, Facility Management,
Access/ID control, Security System, Transportation, Stores) and works under supervision.
2. To maintain database and other relevant information
3. Be available on phone to answer important queries and ensure resolution
4. Monitors and conducts security briefings and security education programs. Investigates or oversees
the investigation of losses and security violations and recommends corrective action.
5. Assists in the management of the physical security of operating facilities, equipment, and
documentation.
6. Manage, schedule, track and report the status of facilities
7. Plan, schedule and coordinate facilities support requirements
8. Plan job/work order priorities and resource requirements; perform quality assurance
functionsPerform other duties as assigned or requested
9. Handling Client Visits
10. Handling Central Excise / STPI / SEZ
11. Handling Business Continuity & Disaster Recovery Strategies and Solutions
Typical performance measures:
1. Accuracy and speed of query resolution
2. Efficiency in implementing various initiatives
3. Correctness of data and records maintained
4. Customer satisfaction
5. Accuracy of reporting and MIS
Performance Areas:
Workplace Management Support
Maintain and update database and other information of employees of assigned account
Resolve / address queries of employees on day to day basis
Implement the various Workplace Management initiatives and actions as per the given guidelines
Implementation of established policies and procedures
Responsible for one or more components of the large execution plan / project and execute the same
within timelines
Properly operate and maintain the facility with a focus and occupant safety, administration deliverables,
location function/aesthetics and continued readiness
Schedule and monitor the necessary maintenance and repair programs pertaining to the operations of
the company
Maintain property and facilities following corporate standards, facilities budgets, cost and quality
guidelines using a facility work order management system.
Coordinate day-to-day facilities operational needs and requests in and around the office
Maintains storage facilities to assure they are organized
Focuses on potential project issues to prioritize; resources, timing, quality, scope and risk
Participate in operational management by supporting facility projects and improvements, such as repairs
and modifications
Effectively and efficiently manage the operations budget and expenditures
Identify places to improve performance, policies, and programs
Assist with set-up and break down for organizational events and activities
Coordinate day-to-day facilities operational needs and requests in and around the office
Perform general maintenance and repair tasks in a variety of areas and as assigned by the Facilities
Manager and Director of Operations in accordance with all applicable codes and regulations
Work with Facilities team to plan setup and breakdown for special events
Provide coverage for front desk and security when necessary
Provide continual evaluation of processes and procedures
Responsible for suggesting methods to improve area operations, efficiencies and service to internal
clients
Establish and maintain strong partnerships with various internal working groups and internal company
departmental contacts
Support the on-boarding process for employees, such as creating access and security badges
Lead project activities and handling the complete cycle of the project management entailing requirement
gathering and final execution of projects
Review and monitor the status and progress to ensure continuous on-target completion
Review utilities consumption and strive to minimize costs
Build relationships and channels of communications to influence key facilities decisions
Ensure space and operational planning and management
Maintain all records related to the performance of facility management operations
Be available on phone to answer important queries
Maintain a clean and orderly work area
Complete tasks as directed by manufacturing schedules and within standard times
Accept and coordinate deliveries
Provide quality control for field surveys, data input and report output
Oversee and monitor all facilities record keeping
Support Real Estate team on various projects
Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality
standards
Drive and implement real estate projects based on business needs
Scheduling month account level meetings with account teams and tracking the concerns to closure
Conduct on-going audits of all aspects of facilities operations
Conduct business reviews with service providers
Skill Examples:
1. Excellent verbal and written communication skills.
2. Ability to quickly learn aspects of organization policies and processes
3. Orientation towards team success and cooperation
4. Orientation towards achievement of team and organizational goals
5. Ability to adapt to different environments and situations as the need arises.
6. Ability to interact with employees tactfully.
7. Ability to handle multiple demands to set priorities and meet timelines, and have strong attention to
detail
8. Strong work ethic, dependability and strong professional demeanour
9. Ability to lead and organize cross-functional teams
10. Analytical bent of mind
Knowledge Examples:
1. Must have knowledge on the Business and functional aspects of the processes being implemented
2. Systems perspective when implementing new programs and processes.
3. Conversant with the Microsoft Office Suite, (especially MS Excel and Word)
