Must: Good communication+ Attitude+ Agent force + data cloud
Job Summary: We are seeking an experienced Salesforce Developer specializing in Data Cloud and Agent Force technologies to design, develop, and implement advanced customer data platform solutions and AI-powered agent experiences.
• Design and implement Salesforce Data Cloud solutions to unify customer data from multiple sources • Configure data streams, calculated insights, and identity resolution processes • Build and maintain data model relationships, computed attributes, and audience segmentation • Implement real-time data activation and audience publishing to various channels • Develop custom data connectors and API integrations for external data sources • Create and optimize data transformation workflows and data preparation processes • Design and build intelligent AI agents using Salesforce Agent Force platform • Configure agent capabilities, skills, and knowledge bases for customer service automation • Implement conversation flows, intent recognition, and natural language processing features • Integrate agents with existing Salesforce orgs, external systems, and third-party applications • Develop custom agent actions, prompts, and response templates • Monitor and optimize agent performance and customer interaction quality • Develop custom Apex classes, triggers, and Lightning Web Components as needed • Configure Flow automation and Process Builder for data orchestration • Implement security controls, data governance, and compliance requirements • Create and maintain technical documentation and deployment procedures • Perform code reviews, testing, and quality assurance processes
Required Qualifications: • Bachelor’s degree in computer science, Information Technology, or related field • 2 to 5 + years of Salesforce development experience with active certifications • Hands-on experience with Salesforce Data Cloud • Experience with Salesforce Agent Force or similar AI agent platforms • Strong knowledge of Apex, Lightning Web Components, and Salesforce APIs • Experience with data integration tools, ETL processes, and real-time streaming • Understanding of AI/ML concepts, natural language processing, and conversational AI • Proficiency in REST/SOAP APIs, JSON, XML, and database technologies
Preferred Qualifications: • Salesforce Data Cloud Consultant certification • Salesforce Agentforce certification • Experience with Einstein AI features and Salesforce AI Builder • Knowledge of customer data platforms (CDPs) and identity resolution • Experience with cloud platforms (AWS, Azure, Google Cloud) • Background in customer experience automation and personalization • Agile/Scrum methodology experience
