We are seeking an experienced and skilled Team Leader to our team. The successful candidate will be responsible for managing and motivating a team of support representatives, developing and implementing strategies, and achieving targets.
Responsibilities:
- Monitoring and managing desktop support, and VIP support functions to ensure optimal service.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Manage installations, upgrades and configurations of hardware and software
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Resolve issues escalated by technicians and engineers.
- Ensure data is handled, transferred or processed according to legal and company guidelines
- Provide support and guidance to stakeholders.
- Control costs and budgets regarding products.
- Developing a deep understanding of products to provide proper service delivery to clients.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Develop practices and ensure team productivity.
Performance and Quality Management:
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate and regular reports to the management on performance of the service delivery
- Leading personnel management, performance assessment, training, and mentoring
- Building strong relationships with teams to enable effective dialogue exchange between departments
Requirements:
- 4+ years experience as Team Leader
- Experience with system installation, configuration and analysis
- Knowledge of Desktop, Servers, networks and cloud computing
- Knowledge of data protection operations and legislation (e.g. GDPR)
- Leadership and organizational skills
- Ability to manage multiple projects
- Outstanding communication skills
- Problem-solving aptitude
- BSc/B-tech in Computer Science, IT or relevant field
Job Type: Full-time
Pay: ₹40,000.00 - ₹65,000.00 per month
Application Question(s):
- How many years of experience as a Operations Team Lead
- What is your current take home salary?
- What is your expected take home salary?
- Have you worked in any product based support?
Work Location: In person
