Unlock your potential by strengthening wholesale payments operations, deepening client support skills, and driving smarter, well-controlled processes.
As a Transaction Processing Specialist in Wholesale Payments Operations, you provide day-to-day operational support to complete client transaction processing on time and with high accuracy. As a Transaction Processing Specialist in Wholesale Payments Operations, you resolve exceptions and client inquiries efficiently while applying a strong control mindset to reduce risk. As a Transaction Processing Specialist in Wholesale Payments Operations, you contribute subject matter expertise, support regulatory reporting and remediation activities, and help improve and automate processes.
Job Responsibilities:
- Ensure end-to-end transaction management activities are completed on time and accurately.
-
Resolve exceptions and client inquiries within agreed service expectations.
-
Provide subject matter expertise to clients and internal partners on transaction processing workflows.
-
Manage daily regulatory reporting tasks and remediation activities, as needed.
-
Execute assigned tasks independently with little or no supervision.
-
Lead process improvement and automation efforts that reduce manual effort and improve quality.
-
Maintain a control mindset and follow established procedures to support well-controlled execution.
-
Identify issues and risks that could impact the process or the organization and escalate appropriately.
-
Interpret legal language within provided documents to determine operational impacts and required actions.
-
Collaborate with stakeholders to drive timely closure of breaks, inquiries, and remediation items.
Required qualifications, skills, and capabilities:
- Demonstrate 1+ year of experience in transaction processing or operations support roles.
-
Interpret legal language in operational documents and apply the impacts to required actions.
-
Demonstrate understanding of the financial services industry, products, and operational processes.
-
Analyze exceptions and client inquiries to determine accurate resolution steps.
-
Communicate clearly with strong oral and written communication skills.
-
Deliver high attention to detail and perform tasks with a high degree of accuracy.
-
Demonstrate a strong sense of ownership and responsibility for assigned work.
-
Maintain excellent client focus and customer care working practices.
-
Hold a bachelor's degree.
-
Use strong computer skills, including proficiency with Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and Microsoft Outlook.
-
Demonstrate willingness and flexibility to work during United States business hours.
Preferred qualifications, skills, and capabilities:
- Bring experience supporting middle office or back office operations.
-
Demonstrate: “Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.”
