Position: Call Auditor – Real Estate Sales
Experience: 2–3 Years
Job Type: Full-Time | Work From Home
Salary: ₹25,000 – ₹35,000 per month
About the Role
We are looking for an experienced Call Auditor with 2–3 years of experience in Sales
to monitor, evaluate, and improve sales calls. The ideal candidate should have strong
listening, communication, analytical, and reporting skills, with a good understanding of
real estate sales processes.
Key Responsibilities
Monitor and audit sales calls to evaluate call quality and sales performance.
Check whether sales executives are following the company’s calling process,
scripts, and guidelines.
Evaluate calls based on communication, product knowledge, customer handling,
pitching, follow-up, and conversion approach.
Identify gaps in sales conversations and provide constructive feedback to the
sales team.
Prepare daily/weekly call audit reports and share key observations with
management.
Track recurring issues and highlight areas requiring improvement or training.
Ensure proper lead handling, follow-up, and CRM process compliance.
Review whether customer requirements are correctly understood and recorded.
Coordinate with Sales/MIS/Training teams regarding call quality and performance
gaps.
Maintain audit records and ensure accuracy and confidentiality of customer
information.
Requirements
2–3 years of experience as a Call Auditor/Quality Analyst in Sales.
Strong understanding of real estate sales and customer-handling processes.
Excellent Hindi and English communication skills.
Good listening and analytical skills.
Ability to identify sales gaps and provide practical feedback.
Good knowledge of Excel/Google Sheets and reporting.
Experience with CRM systems will be an added advantage.
Should be self-disciplined and comfortable working independently in a Work
From Home environment.
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
