| Bengaluru, KarnatakaNoida, Uttar Pradesh
Job Summary
Centralize, Audit, and provide support as main SPOC of Resource Management SPOC and escalation point for client onboarding and offboarding processes, HCL internal processes, guidelines, and any other related process Maintain central roster of resources CR alignment of FTEs Scope alignment and changes against active headcount Knowledge of exit reasons and analysis of data to be provided internal and externally Control and audit of location variations/changes from business case Resource alignment to project code, L4 Unit, tower or project transfers, status, and other alignments Managing and Tracking, Centralizing and Auditing new hires onboarding and alignment to tracks and projects PMOs focus on granularity such as Asset allocation, Seat Allocation, ID creation, ESS Updates, Access to Required tools/Apps, Completion of Mandatory trainings, Client specific ID creation, Completion of Client specific trainings, but PMO Lead keeps track of main items and provides support where needed Maintain onboarding checklist for all resources Maintain track of scope vs active headcount per project/track Centralize and submit SR request approval to DPO Controller and/or HR Support with Hiring process (not limited to the below) SR raise, validate, approvals and closure Mapping hired resources to SRs Tracking attrition and its reasons Guide PMOs and Ops with contractual requests per vacancy hiring requirements Reconciliation of all HC requirements with Operations and TAG teams Validation of HC with RAS. Maintain a Master HC tracker. Validate and audit PMO work for exit management and suspension requirements or client guidelines – Ensure all formalities are completed on or before LWD of the employee. ID Deactivations to be done as per SLA Maintain ID deactivation and asset return tracker SPOC for Specific Project/Internal Issues affecting Resources SPOC for IT/Hardware/Software/Break fix Issues Understand the follow ups with IT helpdesk for closure of open issues for tracks and maintaining a tracker on issues and their closure timelines. SPOC for Project Requirements – Understand how to raise PR, Service exchange tickets related to IT peripherals, Project requirements.
Key Responsibilities
Escalation point for BAU issues affecting Resources
Provide support to PMOs or Ops Management Team on issues like – not able to fill timesheet, access revokes, trainings completion status not reflecting etc.
Work closely with enabling teams across sites (e.g.: HR, IT, Facilities, TAG, etc.) to provide support to PMOs and Ops, and employees as required
SPOC for Seat Cost/Availability Management
Support Financial Analyst with tracking total seats vs required across all delivery locations and respective cost per location
Support Functional PMOs or Operations to track seats allocation/alignment to employees
Support with tracking WFH/WFO status when and where applicable for WFM teams to work with
Centralize Project Cadence Reporting and Governance
Prepare and present weekly/monthly project report including P&L, X+Y forecast, Attrition, hiring, Escalations, Recognition, Issues, etc.
Understanding of internal and external views and differences
Support Project PMO with Org Chart updates and changes
Validation and support of data for multiple stakeholders per requirements
SPOC for F&A Data
Compile, validate, and report data required by F&A team related to resources aligned to projects being supported, clarify questions related to these topics for invoicing and P&L reports
Audit and correct project code alignments
Audit and correct L4 unit alignments
Fill out and complete entity transfers with HR and WPC teams (TIO form, SSD tickets, etc.)
Support with audits and compliance checks
Not limited to additional responsibilities and/or assignments basis availability or demand
Skill Requirements
Skill set
Mandatory
Advanced Excel skills (above average)
Hands on, advanced experience in MS tools
Good Problem-Solving Skills and ability to resolve complex query
Communication (verbal and non-verbal) & Presentation skills
Should be a self-starter and take ownership
Proactive
Should be a Team player
Follow-up to completion
Multitasking
Organizational skills
Time management
Empathy
Operational knowledge
Educational Qualifications:
Any Bachelor’s degree
Experience:
4-6 years of experience in Project coordination, Project Management, Data Analysis, Tracking, Head Count Management, or similar roles in Operations
Experience in Project management, P&L will be preferred
Ideal to have experience managing teams or as SME
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
