About MBRDI
Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.
Key Responsibilities
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Elicit, analyze, and document business requirements for ServiceNow enhancements and new developments
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Translate requirements into user stories, acceptance criteria, and functional designs
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Collaborate with developers, architects, and product owners to deliver solutions
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Conduct workshops, process mapping, and gap analysis
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Support design reviews, sprint planning, and backlog grooming
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Ensure adherence to ServiceNow best practices and platform standards
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Drive UAT planning, execution, and stakeholder sign-off
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Identify automation and optimization opportunities across processes
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Act as a single point of contact (SPOC) for functional clarifications during development
✅ Must-Have Skills
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5–8 years of Business Analysis experience, with strong ServiceNow platform exposure
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Hands-on experience in ServiceNow modules such as:
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ITSM (Incident, Problem, Change, Request)
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At least one of: ITOM / CSM / HRSD
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Strong understanding of ServiceNow development lifecycle (SDLC)
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Experience in writing:
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User stories & acceptance criteria
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BRD / FRD / functional specifications
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Knowledge of ServiceNow workflows, forms, catalog items, and integrations
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Experience working in Agile/Scrum environment
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Strong stakeholder management and communication skills
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Experience in UAT coordination and defect management
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Ability to translate business needs into technical requirements
