Company: Ayushman Surgicare
Department: Sales & Patient Acquisition
Experience: 1–3 years preferred
Industry: Healthcare / Hospital Services
About Ayushman Surgicare:
Ayushman Surgicare is a healthcare coordination platform that helps patients connect with the right doctors and hospitals and supports them throughout their surgical journey through a structured 90-Day Care Buddy model.
Role Overview:
The Inside Sales Executive will be responsible for handling healthcare enquiries, understanding patient requirements, qualifying leads, and converting suitable enquiries into doctor consultations, hospital visits, admissions, and eligible treatment or surgery opportunities. The role combines inside sales, patient counselling, lead management, follow-ups, and healthcare coordination.
Key Responsibilities:
1. Lead Management
- Handle leads from WhatsApp, phone calls, website enquiries, digital campaigns, and referrals.
- Contact new leads promptly and understand their healthcare requirements.
- Update patient information accurately in the CRM.
- Categorize leads as hot, warm, or cold and maintain the follow-up pipeline.
- Re-engage old, inactive, and postponed cases.
2. Patient Counselling & Requirement Understanding
- Understand the patient's stated problem, diagnosis, treatment recommendation, and preferred location/hospital.
- Explain Ayushman Surgicare's coordination services clearly.
- Help patients understand available doctor and hospital options.
- Address basic questions about appointments, diagnostics, estimates, insurance coordination, and hospital processes.
- Maintain respectful, empathetic, and trustworthy communication.
3. Appointment & Consultation Conversion
- Convert qualified enquiries into doctor consultations.
- Schedule appointments and coordinate with hospital/doctor teams.
- Confirm appointments and reduce no-shows through reminders.
- Follow up after consultation to understand the patient's next step.
- Track consultation outcomes in the CRM.
4. Surgery & IPD Follow-up
- Follow up with qualified surgical cases after consultation.
- Coordinate estimate discussions with the relevant hospital team.
- Track patient decisions, expected admission dates, and pending requirements.
- Coordinate handover to the Care Buddy / hospital coordination team.
- Follow each case until admission, conversion, or closure.
Daily Sales Process:
New Lead → First Call / WhatsApp → Qualification → Doctor Consultation → Hospital / Treatment → Admission / Surgery → Care Buddy → Follow-up
The role requires consistent follow-up at every stage of the patient journey.
Key Performance Indicators (KPIs):
- New leads contacted
- Contact rate
- Qualified leads
- Consultation bookings
- Consultation attendance
- Follow-up completion
- Hospital visits / IPD
- Surgery conversions
- Revenue generated
- Lead response time
- CRM accuracy
Indicative Daily Activity Targets:
- 50–80 calls, depending on lead volume and campaign mix.
- 30+ meaningful conversations with prospective patients.
- 10–15 qualified opportunities where lead quality supports the target.
- 5–10 consultation bookings depending on campaign volume.
- 100% CRM updates for handled leads and pending follow-ups.
Targets may be revised based on business volume, campaign performance, lead quality, and management priorities.
Required Skills:
- Excellent verbal communication and telephone etiquette.
- Strong sales, persuasion, and negotiation skills.
- Good Telugu + English communication preferred; Hindi is an advantage.
- Strong follow-up discipline and target orientation.
- Basic computer skills with Excel / Google Sheets.
- Ability to use CRM, WhatsApp Business, and digital lead-management tools.
- Ability to work under targets and maintain accurate records.
Preferred Experience:
Experience in healthcare sales, hospital sales, medical tourism, insurance sales, diagnostic sales, tele calling, inside sales, B2C sales, or patient relationship management will be preferred.
Personal Attributes:
- Target-oriented and commercially aware.
- Confident, patient, and empathetic.
- Good listener with strong questioning skills.
- Persistent with follow-ups without being aggressive.
- Professional and courteous with patients and families.
- Quick learner and comfortable working with processes and technology.
- Responsible and trustworthy with patient information.
- Team player who coordinates effectively with hospitals and internal teams.
Internal Team Coordination:
- Digital Marketing: Receive and understand campaign-generated leads.
- Inside Sales: Lead qualification, follow-up, and conversion.
- Care Buddy Team: Patient handover and ongoing support.
- Hospital Coordination: Appointments, estimates, admissions, and discharge.
- Business Development: Hospital and corporate partnership coordination.
- Management: Sales reporting, targets, and performance review.
Compensation & Growth:
- Salary: Best in Industry
- Incentives: Attractive performance-based incentives
- Benefits: Training, recognition, and career growth opportunities based on performance.
Career Growth:
Inside Sales Executive → Senior Inside Sales Executive → Team Leader – Inside Sales → Sales Manager → Business Development / Patient Acquisition Manager.
Important Role Boundary:
The Inside Sales Executive is responsible for communication, qualification, coordination, and sales conversion. The role must not provide medical diagnosis, treatment advice, clinical recommendations, or make clinical decisions. Medical questions should be directed to the appropriate qualified healthcare professional.
Our Mission:
- “Don't just generate a lead. Build a relationship, assist the patient and complete the healthcare journey."
Apply / Contact:
Phone / WhatsApp: +91 70369 43189 / +91 73961 12346
Location: Hyderabad
Company: Ayushman Surgicare
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: In person
