Key Responsibilities:
- Handled inbound and outbound calls regarding skin, hair, and aesthetic treatments.
- Scheduled, confirmed, and rescheduled patient appointments.
- Guided patients on available services, treatment packages, and promotional offers.
- Addressed patient inquiries and resolved complaints professionally.
- Followed up with patients after consultations and treatments.
- Maintained accurate patient records using CRM/software.
- Coordinated with doctors and clinic staff to ensure smooth appointment management.
- Achieved daily and monthly appointment booking targets.
- Maintained high levels of customer satisfaction through excellent communication.
Skills
- Customer Service
- Call Center Operations
- Appointment Scheduling
- Patient Relationship Management
- CRM Software
- Telecalling
- Lead Conversion
- Inbound & Outbound Calling
- Complaint Resolution
- Sales & Upselling
- Communication Skills
- Time Management
- Microsoft Office
Preferred Job Title
- Call Center Executive
- Customer Support Executive
- Patient Care Executive
- Telecaller
- Customer Service Representative
- Appointment Coordinator
Pay: ₹13,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
