Responsibilities
Direct Responsibilities
Day to Day Operations
. Ensure the daily operational stability of EDM applications.
. Monitor and manage incidents, change requests, and corrective maintenance activities.
. Manage version upgrades and patching in coordination with Operations teams and technical experts.
RUN & Project Activities
. Collect and formalize business requirements.
. Write functional and technical specifications.
. Participate in testing, acceptance, and validation phases of deliverables.
. Contribute to application enhancement or deployment projects for the EDM platform.
. Coordinate stakeholders (business teams, experts, operations, DBAs, etc.).
. Prepare and present materials for governance and business committee meetings.
. Manage the annual access rights review in coordination with business teams.
Documentation & Training
. Produce functional and technical documentation, particularly for Operations teams.
. Train business users and provide Level 1 and Level 2 support.
. Train Operations teams and maintain documentation (Word or Confluence).
Contributing Responsibilities
- Understand and analyse the needs coming from the Business or deriving from market changes, proposing suitable solutions, in line with the entity's strategic plan, and converting them into detailed requirements.
- Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts.
- Ensure the implementation of the new features and changes in Production environment.
- Follow the go live process, compare the impacts towards expectations and propose adjustments when needed.
- Write the different User stories, associated with the documentation (requirements) to ensure the respect of the definition of ready
- Collaborate with stakeholders to understand their needs and gather detailed business requirements.
- Analyze data to identify trends, patterns, and insights that inform business decisions.
- Develop and document business process models to illustrate current and future states.
- Propose and design technical and process solutions that meet business needs and objectives.
- Work with IT and other departments to implement solutions and ensure they align with business goals.
Technical & Behavioral Competencies
Technical Skills
. Strong expertise in IBM FileNet products (P8, Content Manager, ACCE, administration, sweep jobs, etc.).
. Knowledge of EDM architectures, workflows, and document repositories.
. well versed with JIRA, and reporting tool
. High proficiency with SQL and database management
. Proven analytical abilities
. Experience in generating process documentation and reports
. Excellent communication skills, with an ability to translate data into actionable insights
Functional Skills
. Ability to understand and model business processes.
. Experience in document management and legal archiving (EaaS).
. Good knowledge of security standards and document compliance regulations (GDPR, archiving, etc.).
Soft Skills
. Strong service mindset and communication skills.
. Rigor, autonomy, and analytical thinking.
. Ability to work cross functionally with business teams, operations, and IT teams (DBA, systems, networks, data flows, etc.).
. Knowledge of BNP Paribas management tools (MyAccess, MyTechnicalAccess, SAAM, ServiceNow, Jira, Confluence, etc.).
Specific Qualifications:
Filenet / EDM is a MUST
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Filenet experience is a must
- JIRA and creating requirement documents from requirement gathered
Behavioral Skills:
. Ability to work in an international and multicultural environment
. Clear and effective communication
. Autonomy and accountability
. Team spirit and adaptability
. Education Level:
Bachelor's Degree in IT, Computer Science or a related field.
At least 4 to 6 years Development experience
Location: Mumbai or Chennai
