Job Title: Front Office Executive
Department: Front Office / Reception
Location: Revive plus Multispecialty Hospital, Moti nagar
Experience: Minimum 2 Years (Hospital/Healthcare Industry Preferred)
Qualification: Graduate in any discipline. Diploma in Hospital Administration or Healthcare Management is an added advantage.
Job Summary
We are seeking a professional and customer-focused Front Office Executive with 2+ years of experience in a hospital or healthcare setting. The candidate will be responsible for managing the front desk, assisting patients and visitors, coordinating appointments, handling registrations, and ensuring a smooth patient experience while maintaining confidentiality and delivering excellent customer service.
Key Responsibilities
- Greet and assist patients, visitors, and attendants in a courteous and professional manner.
- Register patients and maintain accurate demographic and medical records in the Hospital Information System (HIS).
- Schedule, reschedule, and confirm appointments for consultants and diagnostic services.
- Coordinate patient admissions, discharges, and transfers as required.
- Verify patient details, insurance information, and required documents.
- Handle billing support, payment collection, and issue receipts as per hospital procedures.
- Respond to telephone calls, emails, and patient inquiries promptly and professionally.
- Guide patients regarding hospital services, departments, and procedures.
- Maintain front office records, daily reports, and documentation accurately.
- Coordinate with doctors, nursing staff, billing, insurance, and other departments to ensure seamless patient care.
- Ensure patient confidentiality and compliance with hospital policies.
- Manage patient complaints or concerns professionally and escalate issues when necessary.
Required Skills
- Strong communication and interpersonal skills.
- Excellent customer service and patient handling skills.
- Proficiency in Hospital Information Systems (HIS) and MS Office.
- Good organizational and multitasking abilities.
- Ability to work in a fast-paced healthcare environment.
- Professional appearance and positive attitude.
- Basic knowledge of hospital billing and insurance processes is preferred.
Experience Required
- Minimum 2 years of experience as a Front Office Executive, Receptionist, or Patient Care Coordinator in a hospital or healthcare facility.
- Experience handling patient registration, appointments, billing support, and front desk operations
Contact : 9121545202
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
