Customer Care Manager
Overseeing the customer service process of e-commerce website&customers, Resolving customer complaint escalation, Managing a team of representatives offering customer support, Creating policies&procedure, Planning training&standardization of service delivery.
Required Candidate profile
Minimum of 5 years experience in the relevant field, Excellent interpersonal and written and oral communication skills, Ability to lead a team, Knowledge of CRM systems, and Computer skills.
