Role Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling.
Duties & Responsibilities:
✓ Handling counselling via multiple channels including telephone calls, chats, emails and social media.
✓ Converting leads to prospective admission seekers for the courses offered by universities
✓ Working with telephony and CRM systems.
✓ Maintaining MIS of all student queries and status update of action taken thereon.
✓ Any other work / responsibility as assigned by the Management from time to time
Skills & Abilities Required:
✓ Excellent verbal, written, and interpersonal communication
✓ Negotiation Skills
✓ Time management
✓ Some amount of knowledge of call centre systems such as telephony systems, CRM Databases, Excel and computer.
✓ Willingness to understand all the products and services offered by the organization.
✓ Adaptability and willingness to learn and improve in all aspect
✓ Solution-oriented attitude
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Work from home
Work Location: In person
