About the Role
Luna Skin & Aesthetics is looking for a professional, experienced and responsible Clinic Manager / Aesthetic Clinic Operations Manager to oversee the complete day-to-day operations of the clinic, team coordination, patient experience, treatment coordination and administrative activities.
Key Responsibilities
* Manage and supervise the complete day-to-day operations of the clinic.
* Coordinate doctors, cosmetologists, therapists, nurses, reception and support staff.
* Manage patient appointments, consultations, follow-ups and treatment schedules.
* Coordinate and monitor all skin, hair and aesthetic treatments offered at the clinic.
* Ensure smooth coordination of treatments such as:
* Hydra Facial & Advanced Facials
* Chemical Peels
* Laser Hair Removal
* Q-Switch / Skin Laser Treatments
* Acne & Pigmentation Treatments
* Skin Brightening Treatments
* Anti-Ageing Treatments
* Hair & Scalp Treatments
* PRP / GFC and other hair procedures
* Botox & Dermal Fillers
* Microneedling / Advanced Skin Procedures
* Bridal & Premium Skin Programs
* Ensure treatment rooms, equipment, consumables and products are properly maintained and available.
* Monitor hygiene, sterilization, safety and clinic cleanliness standards.
* Assist doctors and clinical staff in maintaining smooth treatment workflows.
* Handle patient queries, feedback and service-related concerns professionally.
* Maintain patient records, treatment schedules, follow-up records and daily reports.
* Monitor inventory of skincare products, medicines, consumables and clinic supplies.
* Coordinate stock purchasing and communicate requirements to management.
* Supervise staff attendance, punctuality, grooming and daily responsibilities.
* Train and guide front-office and treatment staff regarding clinic procedures and patient handling.
* Monitor daily revenue, billing, collections and treatment package sales.
* Follow up with patients for pending appointments, packages and treatment sessions.
* Support clinic marketing activities, promotions, offers and lead follow-ups.
* Ensure excellent patient experience and maintain Luna Skin & Aesthetics’ professional standards.
* Prepare daily/weekly operational reports for management.
* Identify operational issues and ensure timely resolution.
* Maintain confidentiality of patient and business information.
Candidate Profile
* Experience in clinic management, hospital administration, aesthetic clinic, dermatology clinic, cosmetology or beauty/wellness industry preferred.
* Strong knowledge of skin, hair and aesthetic treatments.
* Excellent communication and patient-handling skills.
* Strong team management and leadership abilities.
* Good knowledge of clinic operations, billing, inventory and appointment management.
* Professional appearance, grooming and positive attitude.
* Ability to handle multiple responsibilities and work in a fast-paced clinical environment.
* Good computer skills and basic knowledge of MS Office / clinic management software.
* Sales and customer relationship management experience will be an added advantage.
Preferred Experience
* 2+ years of experience in clinic management / aesthetic clinic operations / hospital administration / cosmetology management.
* Candidates with experience handling dermatology, skin & hair or aesthetic clinics will be preferred.
Job Type: Full-time
Location: Luna Skin & Aesthetics
Salary: Based on experience and suitability
Ideal Candidate:
A professional who can independently manage the complete clinic operations, staff coordination, patient management, treatment coordination, inventory, billing, follow-ups and overall clinic administration while maintaining high standards of patient care and service.
Job Type: Full-time
Pay: From ₹20,000.00 per month
Work Location: In person
