1. CRM & Lead Management
- Manage and monitor all incoming leads from various channels such as website, social media, referrals, walk-ins, marketplaces, and other sources.
- Ensure all leads are properly entered and updated in the CRM system.
- Establish and monitor lead follow-up processes to minimize lead leakage.
- Track lead status, customer interactions, quotations, negotiations, and closures.
- Ensure timely follow-ups with prospective and existing customers.
- Maintain accurate customer data and sales pipeline in the CRM.
2. Sales Management
- Develop and implement strategies to achieve monthly and annual sales targets.
- Manage the complete sales cycle from lead generation to final order closure.
- Identify high-value and high-potential leads and ensure proper prioritization.
- Handle important customer negotiations and support the team in closing high-value deals.
- Monitor conversion rates, average order value, sales pipeline, and revenue performance.
- Identify reasons for lost leads and develop corrective strategies.
3. Team Management
- Lead, manage, and motivate the CRM & Sales team.
- Set individual and team sales targets.
- Monitor daily performance, calls, follow-ups, meetings, quotations, and conversions.
- Conduct regular performance reviews and provide coaching to team members.
- Identify skill gaps and arrange appropriate training and development.
- Establish accountability and ensure adherence to CRM and sales processes.
4. Customer Relationship Management
- Build and maintain strong relationships with existing and prospective customers.
- Handle escalated customer concerns and ensure timely resolution.
- Ensure a professional and consistent customer experience throughout the sales journey.
- Develop strategies for repeat business, referrals, and customer retention.
- Maintain regular communication with customers regarding quotations, designs, orders, and timelines.
5. Furniture & Interior Industry Coordination
- Understand customer requirements related to modular furniture, wardrobes, kitchens, living spaces, office furniture, interior solutions, and customized furniture.
- Coordinate with the Design Team to ensure customer requirements are accurately communicated.
- Coordinate with Production and Operations teams regarding confirmed orders and customer commitments.
- Ensure sales commitments are realistic and aligned with production capabilities and delivery timelines.
- Maintain a clear handover process from Sales to Design/Production after order confirmation.
6. Process & CRM Discipline
- Develop and implement standardized CRM and sales processes.
- Ensure the team follows defined lead response and follow-up timelines.
- Maintain proper documentation of customer interactions and sales activities.
- Regularly review the CRM database for inactive, pending, and missed leads.
- Improve sales processes to increase productivity and conversion.
Interested candidates with relevant experience in the Furniture & Interior Industry can share their CV or contact us directly.
Contact / WhatsApp: +91 98189 57882
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Life insurance
- Provident Fund
Work Location: In person
